FAQ's

Xchangepe enables businesses to receive international payments through SWIFT wire transfers and local banking rails (ACH, SEPA, FPS, Fedwire, etc.).

Payments can be received from:
• international customers (invoice payments)
• overseas buyers (exports)
• marketplace payouts (including Amazon FBA)
• parent company remittances

Funds are processed through regulated banking infrastructure, converted with transparent FX pricing, and settled into your Indian bank account.

Local collection accounts allow your customers to send payments using domestic banking systems in their country, instead of international wires.

Examples include:
• ACH (USA)
• SEPA (Europe)
• FPS (UK)

This helps improve payment convenience, success rates, and speed of collections.

Yes. Xchangepe supports receiving international payouts from platforms like Amazon FBA and global marketplaces.

Businesses can:
• collect payouts across regions
• consolidate receivables
• convert FX with visibility
• reconcile marketplace payments

Yes. Local and global collections are designed for:
• exporters
• B2B invoice-based payments
• high-value transactions

This flow is more efficient for large-value payments compared to card-based collections.

For bank transfers and local collections:
• FX conversion is applied transparently
• businesses get visibility into exchange rates
• settlement value is clearly defined

This allows businesses to understand and optimise their FX realisation.

Pricing typically includes:
• FX spread (transparent and lower than traditional banks)
• transaction processing fees (if applicable)

Unlike traditional banks:
• FX margins are clearly visible
• businesses can estimate FX impact before transacting

👉 Exact pricing may vary based on volume and use case.

Xchangepe enables businesses to accept payments through:
• global card networks (Visa, Mastercard, Amex, etc.)
• local payment methods (UPI, Alipay, Klarna, etc.)
• payment links and checkout integrations

Customers can pay instantly using their preferred payment method.

Cards
• Visa
• Mastercard
• American Express
• Discover
• RuPay

Alternate Payment Methods
• Alipay
• Klarna
• UPI
• Blik
• MyBank
• Zip
• GoPay

Payment links allow businesses to collect payments without integration.

You can:
• generate a payment link
• share via email or messaging apps
• accept payments via cards and local methods

For card-based transactions:
• FX is determined by card networks and issuing banks
• exchange rates are applied during processing and settlement

👉 Unlike bank transfers, FX is not directly controlled or optimized at the collection stage.

Card payment pricing typically includes:
• MDR (Merchant Discount Rate)
• processing fees
• network fees

Pricing may vary based on:
• card type (international / domestic)
• geography
• payment method

👉 FX is embedded within card network processing and not separately controlled.

Card payments are typically used for:
• smaller ticket sizes
• SaaS and subscription payments
• digital services

For high-value transactions, bank transfers are generally more efficient.

Traditional banks typically charge 1.5%–3% FX margins on international payments.

These margins are often not explicitly visible and can impact the final amount received.

You can use the FX Impact Calculator and Margin Analyzer to:
• estimate potential FX impact
• analyse past transactions
• understand realised revenue differences

A Foreign Inward Remittance Advice (FIRA) is issued for international payments received in India and serves as proof of inward remittance.

FIRA acts as the base document required for:

BRC (Bank Realisation Certificate)
• confirms export proceeds
• required for DGFT compliance

Softex (Software exports)
• required for service export reporting
• used for STPI / RBI compliance

Yes. Xchangepe provides:
• FIRA for inward remittances
• structured transaction data
• support for reconciliation

For EEFC account requirements, please contact: support@xchangepe.com

If you have PCFC (foreign currency packing credit):
❌ Remittances cannot be routed through Xchangepe

If packing credit is availed in INR:
✔ you can use Xchangepe for collections and FX conversion.

Funds remain within regulated banking institutions throughout the transaction lifecycle. Xchangepe does not hold customer funds.

No.

If your export documents are routed through your bank under a collection arrangement (Documents Against Payment / Documents Against Acceptance), then:
• the same bank handling the documents is responsible for receiving the payment
• the payment must be routed back through that bank for proper reconciliation
• this ensures accurate tracking and issuance of BRC (Bank Realisation Certificate)

📌 Why this restriction exists
In a collections-based transaction:
• the bank manages document flow and payment linkage
• payment is tied to specific export documents
• reconciliation is required for regulatory reporting

Routing the funds outside that bank can:
• break the document-payment linkage
• create issues in BRC generation
• lead to compliance complications

✅ When can you use Xchangepe?
You can use Xchangepe for:
• regular export invoices (non-collection basis)
• open account transactions
• service exports and SaaS payments
• marketplace payouts (e.g., Amazon)

Yes. Payments are processed through regulated banking partners, with:
• KYC
• transaction monitoring
• compliance frameworks

There is no regulatory restriction preventing businesses from using platforms like Xchangepe.

Banks earn revenue from:
• FX margins
• inward remittance fees

Routing payments differently may affect this.

No. The process remains:
• invoice → payment → settlement

With improved:
• visibility
• reconciliation
• tracking