FAQs

Xchangepe enables businesses to receive international payments through SWIFT wire transfers and local banking rails (ACH, SEPA, FPS, Fedwire, etc.).

Payments can be received from:
• international customers (invoice payments)
• overseas buyers (exports)
• marketplace payouts (including Amazon FBA)
• parent company remittances

Funds are processed through regulated banking infrastructure, converted with transparent FX pricing, and settled into your Indian bank account.

Local collection accounts allow your customers to send payments using domestic banking systems in their country, instead of international wires.

Examples include:
• ACH (USA)
• SEPA (Europe)
• FPS (UK)

This helps improve payment convenience, success rates, and speed of collections.

Yes. Xchangepe supports receiving international payouts from platforms like Amazon FBA and global marketplaces.

Businesses can:
• collect payouts across regions
• consolidate receivables
• convert FX with visibility
• reconcile marketplace payments

Yes. Local and global collections are designed for:
• exporters
• B2B invoice-based payments
• high-value transactions

This flow is more efficient for large-value payments compared to card-based collections.

For bank transfers and local collections:
• FX conversion is applied transparently
• businesses get visibility into exchange rates
• settlement value is clearly defined

This allows businesses to understand and optimise their FX realisation.

Pricing typically includes:
• FX spread (transparent and lower than traditional banks)
• transaction processing fees (if applicable)

Unlike traditional banks:
• FX margins are clearly visible
• businesses can estimate FX impact before transacting

Note: Exact pricing may vary based on volume and use case.

Freelancers can receive international payments from overseas clients into local collection accounts (USD, EUR, GBP, AUD, CAD), or via card payments and payment links.

Funds are converted at transparent FX rates and settled to your Indian bank account, with an automatic FIRA for each inward remittance, giving you proof of foreign-currency receipt for RBI and tax compliance without chasing your bank.

Timelines depend on the payment rail:
• Local collections (ACH, SEPA, FPS) avoid SWIFT intermediary delays, so collections and INR settlement are typically much faster than traditional bank wires, often within hours to a couple of business days.
• Card payments generally settle around T+1.

Traditional banks usually add a wide, hidden FX margin plus SWIFT and correspondent charges. Xchangepe uses transparent, near-interbank FX pricing, so you see the rate and margin before converting.

Typical savings range from 1–3% versus traditional banks. You can estimate the savings for your own volume using the Savings Calculator.

The correct RBI purpose code depends on the nature of the payment. For example, software/IT service exports, professional or consultancy services, and goods exports each map to different codes.

You can look up the right code for your transaction on our RBI Purpose Codes reference. Xchangepe records the applicable purpose code and issues a FIRA so your inward remittance is reported accurately.

Xchangepe enables businesses to accept payments through:
• global card networks (Visa, Mastercard, Amex, etc.)
• local payment methods (UPI, Alipay, Klarna, etc.)
• payment links and checkout integrations

Customers can pay instantly using their preferred payment method.

Cards
• Visa
• Mastercard
• American Express
• Discover
• RuPay

Alternate Payment Methods
• Alipay
• Klarna
• UPI
• Blik
• MyBank
• Zip
• GoPay

Payment links allow businesses to collect payments without integration.

You can:
• generate a payment link
• share via email or messaging apps
• accept payments via cards and local methods

For card-based transactions:
• FX is determined by card networks and issuing banks
• exchange rates are applied during processing and settlement

Note: Unlike bank transfers, FX is not directly controlled or optimized at the collection stage.

Card payment pricing typically includes:
• MDR (Merchant Discount Rate)
• processing fees
• network fees

Pricing may vary based on:
• card type (international / domestic)
• geography
• payment method

Note: FX is embedded within card network processing and not separately controlled.

Card payments are typically used for:
• smaller ticket sizes
• SaaS and subscription payments
• digital services

For high-value transactions, bank transfers are generally more efficient.

Traditional banks typically charge 1.5%–3% FX margins on international payments.

These margins are often not explicitly visible and can impact the final amount received.

You can use the FX Impact Calculator and Margin Analyzer to:
• estimate potential FX impact
• analyse past transactions
• understand realised revenue differences

A Foreign Inward Remittance Advice (FIRA) is issued for international payments received in India and serves as proof of inward remittance.

FIRA acts as the base document required for:

BRC (Bank Realisation Certificate)
• confirms export proceeds
• required for DGFT compliance

Softex (Software exports)
• required for service export reporting
• used for STPI / RBI compliance

Yes. Xchangepe provides:
• FIRA for inward remittances
• structured transaction data
• support for reconciliation

For EEFC account requirements, please contact: support@xchangepe.com

If you have PCFC (foreign currency packing credit):
Not permitted: remittances cannot be routed through Xchangepe.

If packing credit is availed in INR:
• you can use Xchangepe for collections and FX conversion.

Funds remain within regulated banking institutions throughout the transaction lifecycle. Xchangepe does not hold customer funds.

No.

If your export documents are routed through your bank under a collection arrangement (Documents Against Payment / Documents Against Acceptance), then:
• the same bank handling the documents is responsible for receiving the payment
• the payment must be routed back through that bank for proper reconciliation
• this ensures accurate tracking and issuance of BRC (Bank Realisation Certificate)

Why this restriction exists
In a collections-based transaction:
• the bank manages document flow and payment linkage
• payment is tied to specific export documents
• reconciliation is required for regulatory reporting

Routing the funds outside that bank can:
• break the document-payment linkage
• create issues in BRC generation
• lead to compliance complications

When can you use Xchangepe?
You can use Xchangepe for:
• regular export invoices (non-collection basis)
• open account transactions
• service exports and SaaS payments
• marketplace payouts (e.g., Amazon)

Yes. Payments are processed through regulated banking partners, with:
• KYC
• transaction monitoring
• compliance frameworks

There is no regulatory restriction preventing businesses from using platforms like Xchangepe.

Banks earn revenue from:
• FX margins
• inward remittance fees

Routing payments differently may affect this.

No. The process remains:
• invoice → payment → settlement

With improved:
• visibility
• reconciliation
• tracking

Traditional banks often add wide, hidden FX margins plus SWIFT and correspondent charges, with slower settlement and manual FIRA follow-ups.

Xchangepe is built for Indian exporters and offers:
• Transparent near-interbank FX (typical savings of 1–3%)
• Local collection accounts in 33+ currencies, avoiding SWIFT friction
• Faster INR settlement
• Automated FIRA/FIRC issuance accepted by Indian banks and auditors
• A live savings calculator to see your bank's margin before you convert

Xchangepe is built specifically for Indian exporters, freelancers, and businesses, with RBI-compliant workflows end to end. On a single platform it combines:
• Local collection accounts in 33+ currencies
• International card acceptance across 120+ currencies
• Automated, RBI-compliant FIRA/FIRC
• Transparent near-interbank FX with a savings/margin calculator
• Treasury management (TMS) tools: FX margin calculator, forward book, hedge tracking

Operated by White Matter Advisory India Pvt. Ltd., a graduate of STPI's FinBlue program.

Useful things to compare across banks and other providers:
• Transparent FX: can you see the rate and margin before converting?
• Local collection accounts in the currencies your customers pay in
• Automated, RBI-compliant FIRA/FIRC accepted by banks and auditors
• Settlement speed
• Card acceptance, if you sell to global customers
• Treasury tools for margin visibility and hedging
• Clear, predictable pricing

Xchangepe is designed to cover all of the above for Indian exporters.

Xchangepe is India-first and transparent: near-interbank FX, local collection accounts in 33+ currencies plus international card acceptance, automated RBI-compliant FIRA, and treasury tools, all in one platform, with a 5.0/5 Google rating.

You can estimate your savings versus a traditional bank using the Savings Calculator.