Case Studies

FX margins (~0.8–1%) quietly reducing overall realization; $40–$60 deductions on every transaction due to correspondent banks; INR credits taking 3–5 working days, affecting working capital cycles; Difficulty in planning payments to suppliers due to uncertain timelines Even small inefficiencies became significant due to the high transaction values.; Xchangepe

The exporter shifted collections to Xchangepe to improve efficiency and predictability. Lower FX markup (~0.2%) with full transparency; No correspondent bank deductions; Faster settlements (same day / T+1); Ability to track and manage all remittances digitally

repetitive and time-consuming: Clients often complained that “INR received is less than expected”; Banks did not clearly disclose FX margins (1.5–2.5%); Frequent follow-ups were needed for FIRA, IRM, and documentation; Each bank had a different process, making it hard to standardize This not only affected client satisfaction but also increased the CA’s operational workload.; Xc

The CA introduced Xchangepe to a few clients initially to test the experience. Transparent FX rates shown before conversion; Instant FIRA availability on dashboard; Faster settlements (T+1 or within hours); All remittance details in one place

that added up over time. Payments received via PayPal or bank transfers came with high FX margins (3–4%) Multiple deductions (platform fees + bank charges) made it difficult to track actual earnings Funds usually took 2–3 days to reflect, impacting personal cash flow No clear visibility on what rate was applied vs what was expected.Over time, this led to a constant feeling of “losing money somewhere” without clarity. Xchangepe

After moving to Xchangepe, the freelancer started receiving payments via a USD virtual account. Payments came in faster (same day / next day); FX conversion was done at a fixed, transparent markup (~0.5%); No hidden deductions, everything visible upfront; Could choose when to convert USD to INR, depending on rates

around FX conversion, settlement delays, and compliance coordination with their bank. Xchangepe’s realization analysis showed that the bank was effectively applying a 1% FX conversion margin, without offering any upfront rate transparency. Each inward remittance also attracted EUR 40 in correspondent bank charges, along with additional handling and processing fees. INR credits were typically delayed by 3–4 working days, affecting liquidity planning. Beyond costs, the exporter

Leveraging Xchangepe for faster realization and optimized FX margins.

Overcoming complex cross-border payment hurdles and traditional banking delays.

Leveraging Xchangepe for faster realization and optimized FX margins.

under India’s traditional banking channels. The company struggled with slow settlements, high fees, and bureaucratic limits on invoice size. To overcome these hurdles, they partnered with Xchangepe – a fintech platform designed to simplify inbound remittances and cut forex costs. Challenges (Before Xchangepe): Traditional banking ATM representing the legacy system of cross-border transfers. Before adopting Xchangepe, they had to rely on conventional banks (ICICI, HDFC etc.)

can streamline international payments: replacing slow, opaque banking channels with a 24/7 digital platform. As the Xchangepe team notes, their service helps businesses get paid faster and keep more of what they earn, which in It case meant hours instead of days and 0.2% fees instead of 1%. The